FAQs

DATE & LOCATION

Melbourne Laneway Festival Date?

Saturday 3 February, 2018

Melbourne Laneway Festival Location?

Footscray Community Arts Centre (FCAC) and The Rivers Edge. Head here for more details

How do I get there?

Please stay tuned to the Melbourne Venue Info page and sign up to the mailing list for up to date information about getting to and from the festival.

TICKETS

How do I purchase a ticket?

You can find information on how to purchase tickets from our Buy Tickets page.

How much are tickets?

Head to our Buy Tickets page for all the details.

Will tickets be available at the gate on the day?

If you don't want to miss out on Laneway Festival, make sure you purchase your ticket online prior to the event.

Can I purchase tickets at a reduced price if I come midway through the event, if tickets are still available?

Tickets are sold at full price regardless of the time you arrive on event day.

What happens if I lose my ticket?

Tickets purchased from a retail outlet cannot be replaced if lost, please treat them like cash. Tickets purchased online will be delivered in the form of a bar-coded print-at-home PDF ticket; or a bar-coded Passbook ticket (electronic ticket on mobile device). If you are having an issue with your ticket purchased online, please contact Moshtix on 1300 GET TIX (438 849) Monday to Friday 9am to 7pm and Saturday 9am to 5pm (Moshtix are closed Sundays and Public Holidays) or submit a request at tixsupport.moshtix.com.au.

TIME TO PAY

What is Time to Pay?

Time To Pay is a payment option that allows you to pay off your ticket in equal monthly instalments over time. Time to Pay is available for a limited time only, from the GP on-sale (18 September 9.00am local time) through to 11:59pm AEST on 30 November 2017.

All payments will be processed using the same credit card used for the original purchase. If your credit card expires during the Time To Pay period, you must update your credit card details via the Moshtix secure online Member’s Area at moshtix.com.au. Full T&Cs can be found here.

How does it work?

Simply select the Time To Pay option when purchasing your Laneway Festival tickets through Moshtix. Time To Pay bookings attract a $9.95 Administration Fee. This administration fee and your first payment will be processed once you click 'PAY NOW'. We’ll send you a confirmation e-mail to your stated e-mail address when all payments have been successfully processed. Depending on when your ticket is purchased will determine the number of equal instalments:

1. Tickets Purchased between: 18 September 2017 – 30 September 2017 (inclusive)
The total amount will be divided into five (5) equal instalments as follows:

1st Payment Date of purchase
2nd Payment 16 October 2017
3rd Payment 16 November 2017
4th Payment 16 December 2017
5th Payment 16 January 2018

2. Tickets Purchased between: 1 October 2017 – 31 October 2017 (inclusive)
The total amount will be divided into four (4) equal instalments as follows:

1st Payment Date of purchase
2nd Payment 16 November 2017
3rd Payment 16 December 2017
4th Payment 16 January 2018

3. Tickets Purchased between: 1 November 2017 – 30 November 2017 (inclusive)
The total amount will be divided into three (3) equal instalments as follows:

1st Payment Date of purchase
2nd Payment 16 December 2017
3rd Payment 16 January 2018

The last date that Time to Pay option will be available is 11:59pm (AEST) on 30 November 2017.
The payment schedules cannot be changed and it is your responsibility to ensure that the credit card account details you have provided are correct and up to date and you have sufficient clear funds available in the account on the scheduled payment dates.

Delivery of PDF Tickets: PDF Tickets purchased under the Time To Pay Option will not be emailed until all payment instalments are received. Once full payment has been received, you will receive your PDF Ticket via email. It is your responsibility to ensure that the Promoter holds a valid email address for you as at the time of purchase and any changes to your email address are updated via the Moshtix secure online Member’s Area at moshtix.com.au.

What if I miss a payment instalment?

Default on Payment: if an instalment is not received on the scheduled payment date, we will make one (1) attempt to contact you by email and/or telephone. You will be given ten (10) days from the date we attempt to contact you to respond to the enquiry or update your payment information. If we do not hear from you or you do not arrange payment within that ten (10) day period then you will be deemed to have defaulted on the Payment Schedule and the Cancellation for Default provisions below will apply.

Cancellation for Default: default on the Payment Schedule will result in cancellation of your entire Ticket purchase, loss of any deposit and all payments made prior to the default. No exceptions. It is your responsibility to check your credit card or bank statements to ensure that the payments are being debited to your account in accordance with the Payment Schedule. You will be notified that your purchase has been cancelled.

I.D

Is Laneway Festival 18+?

Yes, Laneway Festival Melbourne is strictly an over 18's event. Patrons must present valid photo ID in order to enter Laneway Festival Melbourne. Accepted ID for 18+ patrons attending St Jerome’s Laneway Festival in Melbourne will be as follows:

  1. Australian photo Driver’s Licence or Learner’s Permit; or
  2. Passport; or
  3. KEYPASS Photo ID Card or equivalent (*see below)

Anyone who fails to present an Accepted ID upon entry will not be allowed into St Jerome’s Laneway Festival. No refunds will be processed for anyone who is denied entry because they did not bring Accepted ID.

The Conditions of Entry and Ticketing Terms & Conditions apply to everyone attending St Jerome’s Laneway Festival. Promoter reserves the right to evict any persons engaging in illegal activities.

* Proof of Age Card issued by an interstate government authority, such as:

  • NSW residents: NSW Proof of Age Card or a NSW Photo Card issued by RMS (Roads & Maritimes Services).
  • WA residents: WA Photo Card issued by WA Department of Transport.

At the Festival

Will pass outs be available on the day?

There are no Pass Outs on the day. If you choose to leave the Festival at any point, you will not be admitted back in. There will be more than enough food, drinks, amenities and of course, music to keep you going all day.

When do the festival gates open?

Gates open at 11.30am with the event finishing at 10.30pm.

What happens if it rains on the day?

Laneway Festival will go ahead rain, hail or snow.

Can I bring my own alcohol into the festival?

No. Laneway Festival is licensed to sell food & drinks and provides great, well-stocked bars. All bags are searched on arrival.

Can I go bare foot?

Sorry guys shoe wear is necessary - thongs and sandals are fine but we highly recommend enclosed footwear as it is a long day.

Where do I report any lost or found articles?

Found: Please take any found items to festival staff.

Lost: If you misplace something please check with gate staff on the day as things will be turned in there. Alternatively, please email info@lanewayfestival.com.au and we will do our very best to help you

Does Laneway Festival have accessible facilities for people with disabilities?

Yes, Laneway Festival Melbourne is accessible for disabled patrons, please note there are different surfaces on site including grass, concrete, cobbled stone and gravel. There are some uneven surfaces and slopes in different areas, however all stages are accessible by wheelchair. Disabled toilet facilities are available on site.

Does Laneway Festival accept Companion Cards?

Yes we do. If you have an approved carer card you will need to purchase a ticket and then email through the details to info@lanewayfestival.com.au. Please include details of the carer card and who the nominated carer will be. The carer's ticket will be available for collection onsite at guest services upon presentation of the carer card.

What should I bring to the festival? What should I leave at home?

Bring

✔ Your ticket
✔ Valid photo ID
✔ Sun protection
✔ Hat
✔ Good vibes
✔ Cash

Don't bring

The following items are prohibited:
✘ Glass
✘ Cans
✘ Skateboards, scooters, rollerblades, bicycles
✘ Milk or bread crates or metal cans or containers
✘ Chairs (folding, portable, camping) or any other furniture
✘ Anything studded or spiked (belts, wristbands, etc) or large chains
✘ Club patches and jackets
✘ Weapons or explosives of any kind (including potential missiles)
✘ Flares, Fireworks or Sparklers
✘ Alcohol
✘ Drugs
✘ Sound or video recorders (including GoPros) or professional cameras (with removable lens)(small still cameras are allowed)
✘ Selfie sticks
✘ Laser lights or laser pens
✘ Umbrellas (bring a plastic poncho or raincoat instead)
✘ Water pistols
✘ Dogs or other pets (service dogs excepted)
✘ Fires and open flames of any kind
✘ Sound Systems
✘ Eskies, coolers or chilly bins
✘ Any other items deemed dangerous or potentially disruptive by Laneway in its discretion
✘ Drones
✘ Unauthorised solicited material

Are food and drink from outside the festival permitted inside?

No food or drink will be permitted into the Event Site. You cannot bring sealed plastic water bottles (with or without contents) into the Event Site. You can bring unsealed EMPTY plastic water bottles (no glass) into the Event Site.

What kind of cameras & recording devices can I bring with me?

No professional cameras (read: cameras with detachable lenses) are permitted without formal media accreditation. Likewise no audio or film recording equipment (including GoPros) can be brought into the Festival.

Media

Media requests

Applications for accreditation will open on 14 September and will close 28 November.

Given the small size of the event, media tickets are extremely limited (particularly in Sydney and Melbourne) and we advise you to purchase a ticket if you don't want to miss out.

Only one reviewer ticket, and where appropriate one photographer pass, will be allocated to approved outlets (i.e. no plus +1!). In cases where there are multiple requests, we will revert to the editor for clarification.

Please note we can not accommodate students or freelancers.

To apply for media accreditation, head here.

Thanks again for your continuing support of St Jerome's Laneway Festival.

For more information, please contact:

Claire Collins - claire@bossymusic.com
Rhosian Woolridge - rhosian@bossymusic.com

 

Carer Card

What if I require a carer/companion to assist me at the festival?

The person with an approved carer card will need to purchase a ticket. Once the ticket has been purchased they will need to send details of the ticket purchase to info@lanewayfestival.com.au with the details of their carer card and who the nominated carer will be.

The carer's ticket will be available for collection onsite at guest services upon presentation of the carer card. Requests must be made PRIOR to the event date.

Volunteering

Is it possible to work at the festival?

Please email melbourne@lanewayfestival.com.au if you're interested in volunteering at Laneway Festival. Make sure you include a copy of your CV and all contact details including your mobile phone number.

Markets

I'd like to apply to have my market stall at Laneway Festival, who should I email?

Please email melbournemarkets@lanewayfestival.com.au if you'd like to apply.

Food vendors

I'd like to apply to apply as a Laneway Festival food vendor. Who should I get in touch with?

We're looking for the absolute cream of the crop for Laneway Festival food vendors. If you'd like to apply, please express your interest here.

Residents

I'm a local resident with a query, who should I ask?

Please email melresident@lanewayfestival.com.au if have any local resident enquiries relating to Melbourne Laneway Festival.

Maps & Playing Times

Where are the Laneway Festival Maps and Playing Times?

Playing times and Maps will be released closer to the event, please sign up to our mailing list and you'll be the first to know.

Artist submissions

Can I submit my band/artist to perform at Laneway Festival?

We are no longer accepting artist submissions for the 2018 festival. We will have one more slot in each Australian city via the triple j Unearthed competition. Please ensure you have a triple j Unearthed profile to be in the running and stay tuned to triplejunearthed.com for further details.

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